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How to get sysdiagnose on iOS

You can obtain the sysdiagnose report by following these steps. Please follow these steps: 

  1. Reproduce the issue. Just open Sorted and let it crash
  2. Trigger a sysdiagnose by simultaneously pressing and releasing both volume buttons + the Side (or Top) button for 1 to 1.5 seconds.
    1. Notes:
      1. A screenshot will also be taken when the buttons are pressed and released. 
      2. The sysdiagnose is triggered upon button release. 
      3. On an iPhone, you will feel a short vibration when a sysdiagnose is successfully triggered. (The vibration will not occur on an iPad).
  3. Wait 10 minutes for the diagnostic gathering to complete.

Here is a video about how to get the sysdiagnose on iOS and here is a link to the profile you need to install TestFlightLoggingProfile.mobileconfig




Now, please send the sysdiagnose to us, you can send it to us by following these steps or follow the video. 

  1. Open IOS settings 
  2. Privacy 
  3. Scroll to the bottom Analytics & Improvement 
  4. Analytics Data
  5. Look for a filename "sysdiagnose (TODAY'S DATE)"
  6. Tap the export button in the top right. 
  7. Email us at [email protected]