How to get system diagnostic files or crash reports on iOS/iPadOS?


Sometimes, system diagnostic files or crash reports are needed to troubleshoot bugs you encounter or make suggestions to us. You can get the required files through the guidance of this article.

Get system diagnostic files on iOS/iPadOS

Generate system diagnostic files

Please follow the steps below to generate system diagnostic files:

  1. Installation description file

    Click here to download and install the configuration profile on your iPhone or iPad.

    You can click here to learn how to install the configuration profile.

  2. Reproduce the bug

    Please make the bug occur again, or wait until the bug occurs and then follow the steps below to generate it.

  3. Trigger system diagnosis

    1. Press and hold the two volume buttons and power button (side button) of the iPhone/iPad at the same time for 1-1.5 seconds, and release immediately after the Power Off page appears
    2. At this time, the iPhone will vibrate (the iPad will not), which means it has been triggered successfully
    3. After more than ten minutes, the system diagnostic files will be collected.

Export system diagnostic files

After the system diagnostic file is successfully generated, please follow the steps below to export the diagnostic file:

  1. Open the Apple Settings app
  2. Click the "Privacy" option
  3. Click "Analytics & Improvements"
  4. Click "Analytics Data"
  5. Search for "sysdiagnose" and find the file named with the combination of "sysdiagnose" and date of today
  6. After opening, click the "Share" button in the upper right corner, export and save properly

The following is a demonstration video of generating and exporting diagnostic files:


Get the crash report on iOS/iPadOS

After Sorted³ crashes, please follow the steps below to export the crash report:

  1. Open the Apple Settings app
  2. Click the "Privacy" option
  3. Click "Analytics & Improvements"
  4. Click "Analytics Data"
  5. Search for "sorted" and find the file named with the combination of "sorted" and latest date
  6. After opening, click the "Share" button in the upper right corner, export and save properly

The following is a demonstration video of generating and exporting diagnostic files:


Published date: 2021.12.07